Shipping & Returns

We aim to deliver all orders within 1-3 working.  All worldwide orders are shipped via DHL.  

We try our best to make sure the goods are delivered in the correct size and colour. However, if for some reason there is a mistake on our part regarding size and colour, we will provide you with a refund once you have returned the goods.

If a product is defective or does not meet your expectations, please send an e-mail to webshop@thegoodpeople.nl so that we can contact you within one business day and find a suitable solution. 

What can I return?

On receipt of your order, we advise you to:


How do I return a product?

Refund
If you would like a refund and the returned goods meet the above stated conditions, we will return the amount you paid for the goods as quickly as possible. This will be no later than seven working days after we have received your return. 

Exchange
It is possible to exchange an item if the preferred replacement is in stock. Please contact us at webshop@thegoodpeople.nl if you wish to reserve a replacement before returning the goods. In case we are unable to send a replacement for your returned goods, you will receive a refund.

If you wish to return the goods, please fill in the return form included in the package and send it together with your return within 14 days of receipt.