We have free deliveries for orders above EUR 250 in the Netherlands, Belgium and Germany and EUR350 for the rest of Europe with DHL. Purchasers from Great Britain, Norway, Switzerland, Iceland or Monaco will receive an invoice for customs clearance and local VAT.

We have the ambition to ship your items within 24 hours upon receival of your order. Normal delivery time is between 1-3 working days. The delivery time varies depending on your resident country, the magnitude of your order as well as the efforts of your local postal. 

Outside Europe
Outside Europe, shipping costs vary by country. During checkout, the actual shipping costs will be calculated automatically. We aim to deliver all orders within 5 working days. All orders will be shipped with DHL Express.

After your order is dispatched you will receive an automated e-mail with a track & trace number so you can easily track your package.

If for some reason there is a mistake on our part regarding size, colour or other defects contact us by email (info@thegoodpeople.nl) or by telephone (+31 10 292 3152). We aim to respond on emails within 1-2 working days.

When can I return?

  • You have the right to return any goods you ordered from The GoodPeople webshop within 30 days (For items bought in a sale period this period is 14 days). 
  • If the product is damaged, or if the packaging is more damaged than necessary for trying out the product, we may charge you for the resulting depreciation of the product. Please handle the product with care and ensure it is properly packaged when returning it.

  • Please note that we do not accept returned goods if we suspect the item has been worn or damaged by the customer. 

On receipt of your order, we advise you to:

  • Open packaging carefully.
  • Save the shipping box.
  • Immediately check whether the product has any damage.

How do I return or exchange a product?

  • The customer has 14 days to cancel the order (notify a return).
    After this notification, the customer has an additional 14 days to actually return the product
    The refund should be processed within 14 days after the return notification
  • Return or exchange your item(s) easy via our return and exchange portal click here.

Return costs:
For NL EUR 5,65 optional;  EUR 6,50 pickup
Belgium and Germany EUR 9,16 

Refund
If you would like a refund and the returned goods meet the above stated conditions, we will return the amount you paid for the goods as quickly as possible. This will be no later than 7 working days after we have received your return.

Exchange
It is possible to exchange an item if the preferred replacement is in stock. Please choose the option for exchange in case we are unable to send a replacement for your returned goods, you will receive a refund. 

Return form
Is the return form missing from your package or did you lose it? You can also find it here.

Return address
The GoodPeople
Pannekoekstraat 52A
3011 LH Rotterdam
The Netherlands